Customer Service Representative
4 weeks ago
Nav is seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Service Representative. In this role, you will be responsible for providing world-class support to our valued customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries via phone, chat, email, or text, taking appropriate action to ensure each customer receives exceptional service.
- Advise and assist customers in making informed decisions regarding their account.
- Simplify complex processes and financial concepts, making it easy for customers to understand.
- Identify and communicate trends from customer feedback, making recommendations to improve our service.
- Escalate issues to leadership, partnering with key stakeholders to resolve issues.
- Provide detailed notes and documentation for each customer interaction.
- Maintain acceptable customer satisfaction and quality monitoring ratings.
- Maintain acceptable productivity, schedule adherence, and utilization levels.
- Meet all individual performance metrics.
- Maintain in-depth knowledge of all products and services.
Requirements:
- High School Diploma or GED
- Minimum two years customer service experience, preferably in a contact center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Excellent problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
About Nav:
At Nav, we celebrate what makes our employees unique and strive to create a workplace where everyone feels valued and supported. We believe in providing equal pay for equal work and offer a range of benefits to support our employees' well-being. If you're passionate about delivering exceptional customer service and making a difference in the lives of small business owners, we encourage you to apply for this exciting opportunity.
What We Offer:
- Competitive hourly rate: $21/hour
- Discretionary bonus and stock options
- 6 weeks paid parental leave
- Employee networking and events
- Community network groups
- Pet insurance
- Learning and development opportunities
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