Contact Center Representative

4 days ago


New York, New York, United States Municipal Credit Union Full time
About Municipal Credit Union

Municipal Credit Union is a leading financial institution that has been serving its members for over 100 years. Our mission is to provide exceptional financial services and products to our members, while maintaining a culture of excellence and integrity.

About the Job

We are seeking a highly skilled and motivated Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, email, and chat.

Key Responsibilities:
  • Answer incoming calls and respond to member inquiries in a timely and professional manner.
  • Resolve member issues and concerns in a fair and efficient manner.
  • Provide product and service information to members, and make recommendations to meet their financial needs.
  • Process member transactions, such as account openings, loan applications, and payment requests.
  • Work collaboratively with other teams to resolve complex member issues.
  • Meet or exceed performance metrics, including call quality, average handle time, and member satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office Suite.
  • Availability to work a hybrid schedule, including evenings and weekends.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Why Join Our Team?

Municipal Credit Union is committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is inclusive, respectful, and supportive of all employees.



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