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Customer Service Representative

2 months ago

New York, New York, United States Ocean Casino Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations/Call Center Representative to join our team at Ocean Casino Resort. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Reservations and Call Handling: Handle customer calls, respond to email inquiries, and make reservations for our guests.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell our products and services to our guests.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve customer complaints and issues in a fair and timely manner.
Requirements
  • Experience: One year or more of directly related experience in an inbound contact center.
  • Skills: Effective communication skills, strong problem-solving skills, and the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
  • Language: Ability to effectively communicate in English.
Benefits
  • Free Meal on Shift: Enjoy a complimentary meal on shift.
  • Training and Development: Receive ongoing training and development opportunities to enhance your skills and career.