Current jobs related to Walk-In-Center Representative - New York, New York - City of New York

  • Senior Contact Center Representative

    4 weeks ago

    New York, New York, United States Amalgamated Bank of NY Full time

    {"title": "Senior Contact Center Representative", "description": "Key ResponsibilitiesAs a Senior Contact Center Representative at Amalgamated Bank of NY, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on handling inbound and outbound calls, emails, and chats to resolve customer inquiries and...

  • Physician Contact Center Representative

    2 weeks ago

    New York, New York, United States Hospital for Special Surgery Full time

    Job Title: Physician Contact Center RepresentativeAt Hospital for Special Surgery, we are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect team, you will play a vital role in providing exceptional patient care and support.Job Summary:The Physician Contact Center...

  • Call Center Representative

    2 weeks ago

    New York, New York, United States Premium Health Center Full time

    Job OpportunityPremium Health is seeking a skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our patients and families. Your primary duties will include answering phone calls, scheduling appointments, verifying medical insurances, creating referrals, responding...

  • Bilingual Call Center Representative

    2 weeks ago

    New York, New York, United States TEEMA Full time

    Job Title: Bilingual Call Center RepresentativeWe are seeking a dedicated and bilingual Call Center Representative to join our team in Lower Manhattan, New York.As a key member of our organization, you will play a crucial role in providing outstanding customer service and support to our diverse clientele.Responsibilities:Handle inbound and outbound calls,...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States Suffolk Credit Union Full time

    Job SummarySuffolk Credit Union is seeking a highly skilled Contact Center Representative to serve as the primary point of contact for customers seeking assistance with a wide range of banking services. This role focuses on delivering exceptional service while guiding members through inquiries about loans, deposit accounts, online banking, and other...

  • Access Center Representative

    1 month ago

    New York, New York, United States mountsinai Full time

    Job SummaryThe Mount Sinai Hospital is seeking a highly skilled Patient Service Representative I to provide exceptional patient care and support in our access center. As a key member of our team, you will be responsible for providing front-line contact as a patient liaison, handling check-in/check-out, appointment scheduling, triage, prior authorizations,...

  • Contact Center Representative

    5 days ago

    New York, New York, United States Municipal Credit Union Full time

    About the JobMunicipal Credit Union is seeking a highly skilled and motivated Contact Center Member Services Representative to join our team. As a Contact Center Member Services Representative, you will be responsible for providing exceptional member service, answering incoming service calls, and performing member inquiries and transactions.Key...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States Municipal Credit Union Full time

    About the JobWe are seeking a highly skilled Contact Center Member Services Representative to join our team at Municipal Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional member service, answering incoming calls, and performing various transactions and inquiries.Key ResponsibilitiesProvide excellent...

  • Physician Contact Center Representative

    2 weeks ago

    New York, New York, United States HSS Full time

    Job Title: Physician Contact Center RepresentativeAt HSS, we are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with an HSS physician for orthopedic and...

  • Call Center Representative

    2 weeks ago

    New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hour

    At PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    Job SummaryWe are seeking a highly skilled and compassionate Contact Center Representative to join our team at NYC Health + Hospitals. As a key member of our organization, you will play a vital role in connecting patients to care and providing exceptional customer service.Key ResponsibilitiesProvide professional and high-quality customer service to patients...

  • Healthcare Call Center Representative

    1 week ago

    New York, New York, United States VillageCare Full time

    {"title": "Member Service Representative", "description": "Job SummaryVillageCare is seeking a highly motivated and detail-oriented Member Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and ensuring they receive the...

  • Healthcare Call Center Representative

    4 weeks ago

    New York, New York, United States VillageCare Full time

    {"title": "Member Service Representative", "description": "Job SummaryVillageCare is seeking a skilled Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with service access and problem-solving.Key ResponsibilitiesHandle...

  • Service Representative

    3 weeks ago

    New York, New York, United States 1199SEIU Employment Center Full time

    Job Title: Service RepresentativeJob Summary:We are seeking a Service Representative to join our team at 1199SEIU Employment Center. As a Service Representative, you will play a vital role in providing exceptional customer service to patients and staff in healthcare institutions.Key Responsibilities:Provide direct or indirect patient care services, including...

  • Sales Representative

    2 weeks ago

    New York, New York, United States STOCKERTOWN BEVERAGE CENTER Full time

    Job DescriptionJob SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Stockertown Beverage Center. As a Sales Representative, you will be responsible for providing excellent customer service and marketing products to existing accounts.Key ResponsibilitiesProvide accurate information about our products and...

  • Part-Time Member Services Representative

    1 month ago

    New York, New York, United States Stone Barns Center Full time

    Job Title: Part-Time Member Services RepresentativeAt Stone Barns Center, we are seeking a highly motivated and customer-focused Part-Time Member Services Representative to join our team. As a key member of our staff, you will play a vital role in ensuring a positive visitor experience and providing exceptional customer service.Key Responsibilities:Greet and...

  • Fitness Center Representative

    2 weeks ago

    New York, New York, United States Supreme Fitness Group Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and welcoming...

  • Customer Service Representative

    1 month ago

    New York, New York, United States Premium Health Center Full time

    Job Summary:Premium Health Center is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients and stakeholders.Key Responsibilities:Answer phone calls and respond to patient inquiries in a timely and...

  • Fitness Center Representative

    2 weeks ago

    New York, New York, United States Supreme Fitness Group Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional demeanor, with a focus on creating a welcoming and inclusive environment for all.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States European Wax Center Full time

    Job Title: Guest Service/Sales AssociateAt European Wax Center, we're committed to revealing beautiful skin for our guests. As a Guest Service/Sales Associate, you'll play a key role in delivering exceptional guest experiences and achieving sales goals.Key Responsibilities:Develop a thorough understanding of European Wax Center services and productsCreate a...

Walk-In-Center Representative

3 months ago

New York, New York, United States City of New York Full time

Company Description

Job Description


Since 1917, Teachers' Retirement System of the City of New York (TRS) has been building better tomorrows for the educators of New York City.

TRS serves over 215,000 members with a mission to provide them retirement, disability, and death benefit services.

The Walk-In Center assists visitors to TRS and responds to members' inquiries. The center also helps members complete TRS applications and forms. After applications and forms are submitted, the Walk-In Center reviews them for accuracy and completeness. The center provides members with receipts for their records. It also provides members with TRS publications and forms that they may need.

Job Description

The successful candidate is a highly motivated, member-focused professional who will provide prompt, efficient, and friendly services to TRS' members on a wide range of pension-related inquiries, concerns, and complaints related to TRS' products and services.

Inquiries vary significantly in complexity, requiring the representative to possess a comprehensive understanding of pension laws, regulations, and policies.

The candidate should enjoy interacting with people by phone and/or face-to-face, problem solving, and offering solutions with a member-focused approach.

The candidate must navigate through complex pension system database and documentation to retrieve accurate information and provide timely assistance to members.

Responsibilities

  • Receive and respond to routine member inquiries, concerns, and complaints relating to TRS products and services to better inform the member of their benefits.
  • Provide quality customer service and member focus information to improve member's benefits knowledge.
  • Comprehends and review details of existing/ historical data regarding inquiry in system to provide members with necessary information.
  • Manage virtual meetings scheduled by members via website and provide solutions to members' questions in regard to their benefits.
  • Crosstrain with TRS' Call Center and Correspondence units to be of assistance when needed.
  • Disseminate accurate information about pension system policies, procedures, and regulations to walkin and virtual visitors.
  • Maintain accurate records of walkin interactions, including inquiries, resolutions, and followups actions.
  • Ensure compliance with data privacy regulations and confidentiality standards when handling sensitive information.
  • Analyze complex pensionrelated issues presented by walkin and virtual visitors and propose appropriate solutions or escalate to higher authorities as needed.
  • Collaborate with colleagues and other departments to address systemic issues and improve service delivery.

Qualifications

  • An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or
  • A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

  • A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for experience in "2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits

in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in "2" above.


Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.