Front Office Manager
12 hours ago
The Front Office Manager is responsible for overseeing the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations in a manner that ensures exceptional guest satisfaction and maximizes room revenue and productivity.
Key Responsibilities:
- Ensure the efficient operation of all front office departments.
- Develop and implement strategies to improve guest satisfaction and increase room revenue.
- Manage and motivate a team of front office staff to achieve high levels of performance.
- Monitor and control labor expenses and ensure budgeted productivity.
- Prepare and conduct performance reviews and develop succession plans for front office staff.
- Ensure compliance with Expotel Hospitality Service standards and regulations.
Requirements:
- At least 4 years of progressive experience in a hotel or a related field.
- Previous management experience required.
- Must be proficient in Windows, Company-approved spreadsheet and word processing.
Physical and Mental Requirements:
- Long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
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