Front Office Manager

12 hours ago


Ocean Springs, Mississippi, United States Expotel Hospitality Full time
Job Summary

The Front Office Manager is responsible for overseeing the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations in a manner that ensures exceptional guest satisfaction and maximizes room revenue and productivity.

Key Responsibilities:

  • Ensure the efficient operation of all front office departments.
  • Develop and implement strategies to improve guest satisfaction and increase room revenue.
  • Manage and motivate a team of front office staff to achieve high levels of performance.
  • Monitor and control labor expenses and ensure budgeted productivity.
  • Prepare and conduct performance reviews and develop succession plans for front office staff.
  • Ensure compliance with Expotel Hospitality Service standards and regulations.

Requirements:

  • At least 4 years of progressive experience in a hotel or a related field.
  • Previous management experience required.
  • Must be proficient in Windows, Company-approved spreadsheet and word processing.

Physical and Mental Requirements:

  • Long hours sometimes required.
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

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