Customer Service Representative

1 week ago


Ocean Springs, Mississippi, United States Staff My Agency Full time
Job Title: Receptionist

Staff My Agency, a State Farm independent contractor agent, is seeking a highly motivated and customer-focused individual to join our team as a Receptionist. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, responding to inquiries, and maintaining high customer satisfaction.

Responsibilities:
  • Provide product and service information to customers, resolving any emerging problems with accuracy and efficiency.
  • Manage incoming calls, handle customer complaints, and provide appropriate solutions and alternatives within time limits.
  • Keep records of customer interactions, process customer accounts, and file documents.
Requirements:
  • Ability to obtain a Property and Casualty license
  • Ability to obtain a Life and Health license
  • Strong phone contact handling skills and active listening
  • Comfortable making outbound calls
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
What We Offer:
  • Base pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within our office

This is a fantastic opportunity to join a dynamic team and develop your skills in customer service, communication, and problem-solving. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.



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