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Operations Manager

2 months ago

Cambridge, Massachusetts, United States PowerDash Inc Full time

**About PowerDash Inc**

PowerDash Inc is a leading provider of web-based energy management solutions, dedicated to facilitating the transition to renewable energy. Our mission is to empower stakeholders to realize the value of their renewable energy systems, while ensuring compliance with regulatory requirements.

**Job Summary**

We are seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing daily operations tasks, including onboarding new customers, managing financial operations, and ensuring compliance with regulatory requirements.

**Key Responsibilities**

  • **Process Improvement**: Develop and implement efficient operations processes to streamline new customer onboarding, from sales inquiries to successful implementation.
  • **Financial Management**: Oversee financial operations, including invoicing, payment collection, and financial reporting.
  • **Training and Support**: Provide training and support to customer organizations to ensure effective use of our agency reporting toolset.
  • **Compliance and Reporting**: Manage monthly REC/SREC agency reporting activities, ensuring compliance with regulatory requirements and resolving any issues that may arise.
  • **Stakeholder Coordination**: Coordinate with agency representatives to ensure PowerDash compliance with reporting rules and handle logistics related to individual system reporting issues.
  • **Data Resolution**: Collaborate with solar installers to resolve data acquisition and agency reporting problems related to equipment or ownership changes at residential solar installations.
  • **Documentation Maintenance**: Assist in maintaining and enhancing PowerDash's private and public documentation.

**Requirements**

  • **Excellent Communication Skills**: Possess excellent writing and communication skills, with the ability to effectively interact with customers, stakeholders, and team members.
  • **Customer Focus**: Demonstrate a deep commitment to caring for customers in all interactions, ensuring a positive experience.
  • **Attention to Detail**: Exhibit facility in detail-oriented work with data, including spreadsheets and CSVs.
  • **Technical Proficiency**: Possess proficiency in using web-based business tools, such as Zendesk and Google Workspace.
  • **Integrity and Ethics**: Demonstrate a strong, intuitive sense of integrity and ethics, with a commitment to upholding PowerDash's values.
  • **Bonus**: Familiarity with solar energy installation and incentive programs is a plus.

**Benefits**

  • **Flexible Healthcare Coverage**: Enjoy flexible healthcare coverage options.
  • **Paid Time Off**: Receive paid time off for vacation, sick leave, and public holidays.
  • **Family Leave**: Take advantage of family leave policies, including maternity and paternity leave.
  • **Work From Home**: Enjoy the flexibility of working from home.