IT Operations Manager
2 weeks ago
We are seeking a highly skilled IT Operations Manager to join our team at Moderna. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience.
Key Responsibilities- Lead and manage a team of desktop support engineers to ensure rapid and effective responses to technical challenges.
- Take ownership of projects that improve the end-user experience, from planning to execution, ensuring alignment with organizational goals.
- Develop and implement strategic plans for desktop infrastructure and user support, balancing high-level strategy with hands-on execution.
- Design, implement, and maintain cutting-edge desktop infrastructure, exploring new technologies to enhance performance.
- Provide technical support for desktop hardware, software, and peripherals, continuously evaluating multiple solutions to find the best fit.
- Troubleshoot and resolve complex issues with a proactive and innovative mindset, embracing risk to achieve impactful solutions.
- Develop and maintain advanced desktop standards, procedures, and digital processes for seamless operations.
- Ensure that desktop security and compliance protocols support the overall digital platform and organizational integrity.
- Bachelor's degree in Computer Science or related field or equivalent experience.
- 5+ years of experience in desktop engineering or related field.
- Strong technical skills in desktop hardware, software, and peripherals.
- ITIL Foundation Certification.
- Experience with Windows and Mac desktop environments.
- Experience with desktop imaging and deployment processes.
- Experience with desktop security and compliance.
- Strong troubleshooting and critical thinking skills.
- Excellent communication and people skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple projects and priorities.
- ITIL Foundation Certification.
- Experience with cloud-based desktop solutions.
- Experience with mobile device management (MDM).
- Experience with PowerShell scripting.
- Experience with endpoint security solutions.
Moderna is a leading biotechnology company that is committed to changing the future of medicine. We are a fast-paced and innovative organization that values diversity, inclusion, and belonging. We offer a comprehensive and innovative suite of benefits, including highly competitive medical, dental, and vision coverage options, flexible spending accounts, and a generous paid time off policy.
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.
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