Customer Experience Coordinator

6 days ago


El Segundo, California, United States Apria Healthcare Full time

Apria Healthcare is committed to delivering exceptional patient experiences. We are seeking a highly skilled Customer Experience Coordinator to join our team.

About Apria Healthcare

We provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Our mission is to improve the quality of life for our patients at home.

Salary: $20.52 - $30.09 / Hour

Job Description:

The Customer Experience Coordinator will be responsible for providing excellent customer service and product information to patients and providers. This role requires strong communication skills, problem-solving abilities, and a commitment to creating a positive patient-centric environment.

Key Responsibilities:

  • Build customer loyalty and retention
  • Support field teams, operations, and sales by delivering timely feedback
  • Critically problem-solve common complaints by flagging trends and partnering cross-functionally
  • Proactively create a better patient experience
  • Be a champion of employee experience and drive company culture

Essential Duties and Responsibilities:

  • Demonstrate professional etiquette and courtesy when interfacing with customers and technicians
  • Assist patients in solving problems regarding equipment use
  • Responsible for performing routing and dispatching activities
  • Route all same-day deliveries according to logistics policy and procedures
  • Schedule and organize daily deliveries and pick-ups for delivery employees

Benefits:

  • Competitive salary range of $20.52 - $30.09 per hour
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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