Apex Customer Experience Associate

2 days ago


El Segundo, California, United States Apex Talent Solutions Full time

Job Summary: We are seeking a highly motivated Customer Service Representative to join our team at Apex Talent Solutions. In this role, you will play a pivotal part in ensuring customer satisfaction and enhancing our reputation for unparalleled service. You will serve as the primary point of contact for our valued clients, addressing their inquiries, resolving issues, and providing exceptional support throughout their journey.

Responsibilities:

  • Engage with customers through multiple channels, including phone, email, and live chat, to provide prompt and accurate assistance.
  • Listen attentively to customer concerns and inquiries, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Identify and analyze customer needs to offer tailored solutions, guiding them through our products and services effectively.
  • Troubleshoot and resolve customer issues, ensuring prompt resolution and taking ownership of escalated cases when necessary.
  • Collaborate closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.
  • Utilize our CRM system to maintain accurate records of customer interactions and follow up on pending inquiries.

Benefits: Competitive salary of $55,000 per year, plus performance-based incentives and bonuses. Comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and advancement within a renowned Fortune 500 company.



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