Customer Engagement Specialist

1 day ago


El Segundo, California, United States Love Full time

Customer Engagement Specialist Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. This role will play a critical part in creating unforgettable experiences for our guests.

Responsibilities:

  • Welcome and engage with guests, building rapport and providing exceptional customer service.
  • Process check-ins and check-outs efficiently, ensuring a seamless experience for our guests.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Collaborate with other teams to ensure guest requests are met promptly.
  • Upsell additional services and amenities to enhance the guest experience.
  • Process cash and credit card transactions accurately and efficiently.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • A passion for delivering exceptional customer service and creating memorable guest experiences.

Estimated Salary: $48,000 - $58,000 per year.

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