Desktop Support Specialist

2 days ago


New Haven, Connecticut, United States Apex Systems Full time
Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Apex Systems. As a Desktop Support Technician, you will be responsible for the installation, repair, and maintenance of microcomputers and peripheral equipment.

Key Responsibilities:
  • Deploy new PCs in accordance with client policies and procedures.
  • Ensure new devices meet customer requirements.
  • Migrate applicable settings and configuration from replaced devices.
  • Accurately upload asset documentation in ServiceNow and supporting systems.
  • Communicate with customers and seek final approval prior to closing tickets.
Device Repair:
  • Methodically and efficiently troubleshoot reported problems.
  • Collaborate with customers on problem investigation and resolution.
  • Utilize troubleshooting tools and test equipment to identify issues.
  • Remove devices from service that pose a risk to security or integrity of the network.
  • Document problems and resolutions within the Remedy Help Desk System.
  • Communicate resolutions to customers and receive confirmation.
Device Maintenance:
  • Inspect equipment, associated peripherals, and wiring for signs of pre-failure indicators.
  • Conduct preventative maintenance on devices as prescribed by vendor documentation.
  • Report and document devices that must be considered for replacement or removal from service.
  • Remove devices from service that pose a safety risk.

We offer a comprehensive benefits package, quality career resources, training, certifications, development opportunities, and a commitment to excellence reflected in many awards. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply.



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