Customer Service Coordinator Lead
4 days ago
We are seeking a highly skilled Customer Service Coordinator Lead to join our team at Lovelace Medical Center in Albuquerque, NM.
Fulfilling Your Purpose
At Lovelace Health System, we prioritize our people and strive to create a work environment that is supportive, inclusive, and empowering. We believe that every team member has a vital role to play in delivering exceptional patient care and service.
Our Benefits
- Medical, vision, and dental health insurance
- Health savings account / flexible spending
- Competitive pay
- Paid time off
- 401k retirement plan with company match
- Employee assistance program
Your Team
Lovelace Medical Center is a comprehensive acute care hospital with 263 licensed beds, providing around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology, and oncology services. We believe that healthcare is a team sport, and every player has something to contribute.
Responsibilities
- Leads and oversees the daily duties of assigned staff within a designated department.
- Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
- Reviews and works registration and billing work queues.
- Provides training and guidance to staff.
- Responsible for registering and scheduling patients.
- Handles customer account transactions and oversees cashiering operations.
Qualifications
- High School Diploma or GED equivalent.
- Two (2) years of directly related experience.
- Medical Terminology.
Preferred Qualifications
- Associate's Degree in a related field of study.
- Medical Office Experience.
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