Customer Service Representative

6 days ago

Albuquerque, New Mexico, United States Preventive Pest Control Full time
Customer Service Associate

We're seeking a highly motivated and enthusiastic customer service representative to provide exceptional experiences for our customers. As a key member of our team, you'll be responsible for delivering top-notch service and support to our valued customers.

Responsibilities
  • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
  • Make outbound calls to schedule appointments and collect payments.
  • Ensure customer account information is up-to-date.
  • Create records of customer interactions and follow up to ensure all questions have been asked.
  • Respond promptly and courteously to customer inquiries via phone, email, and in person.
  • Schedule pest control services and coordinate appointments with customers.
  • Provide information about our pest control services, pricing, and procedures.
  • Address customer concerns or issues with empathy and professionalism.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with the pest control team to ensure efficient service delivery.
  • Upsell additional services or products based on customer needs.
  • Stay informed about pest control industry trends and company offerings.
  • Reply to incoming calls from customers including products and service questions, general information, and complaints.
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary.
  • Record customer interactions and follow up on their experience with our company.
  • Work closely with the sales lead to stay up-to-date on service and product knowledge.
  • Ensure customer account information is up-to-date.
Qualifications
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with a friendly and approachable demeanor.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient computer skills for data entry and utilizing customer management systems.
  • Be willing to train on pest control services and products (training provided).
  • Previous experience in customer service or a related field is a plus.
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills.
  • Strong knowledge of customer interface and interaction.
  • Must have graduated high school, received a G.E.D. or equivalent.

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