Customer Service Team Lead

5 days ago

Albuquerque, New Mexico, United States Unifi Aviation, LLC Full time
Job Title: Customer Service Supervisor

Unifi Aviation, LLC is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities:
  • Supervise and coordinate daily activities of customer service agents to ensure safe and effective operations.
  • Monitor and enforce safe working habits in accordance with regulatory requirements and company policies.
  • Responsible for shift schedule management, including workstation assignments, employee training, and employee breaks.
  • Enforce company policies and procedures, including disciplinary action, and promote a positive and inclusive work environment.
  • Communicate effectively with management and employees to resolve issues and improve operations.
  • Assist in the administration of payroll and perform other administrative functions.
  • Perform job duties of assigned shift, including assisting passengers and resolving complaints.
  • Perform other related duties as assigned within the scope of the position.
Requirements:
  • 2+ years of relevant experience in customer service or a related field.
  • Excellent customer service skills and ability to work in a team-oriented environment.
  • Ability to type and use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications:
  • 4+ years of relevant experience, including supervisory experience.
  • Relevant supervisory experience and strong leadership qualities.
  • Able to communicate effectively in a professional manner and resolve employee conflicts.
Working Conditions:
  • Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods.
Physical Demands/Requirements:
  • Must be able to lift, carry, push, pull, and move items of 70 pounds and/or more on a regular basis.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places and carry heavy items up and down jet way stairs.
Supervisory Responsibilities:
  • Supervise a team of customer service agents and leads.
Equal Opportunity Employer:
  • Unifi Aviation, LLC is an Equal Opportunity Employer.

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