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Client Success Specialist

1 month ago

Tampa, Florida, United States Microchip USA Full time
Job Overview

Microchip USA is a leading technology distributor headquartered in Tampa, FL, serving as a crucial supplier for top manufacturers. We source and distribute high-end electronic components, solving complex supply chain problems for our clients.

We seek high-energy professionals to join our team. Our ideal candidate prioritizes personal and professional growth, is confident in their abilities, and brings a positive attitude and strong work ethic to the office.

Key Responsibilities:

  • Manage client inquiries and communicate order errors and requirements effectively.
  • Collaborate with the operations team to ensure accurate order status data is provided to clients.
  • Document and update client records in our CRM system.
  • Find innovative ways to enhance the client experience.
  • Represent the company's core values: Transparent, Innovative, and Efficient.

Requirements:

  • Previous experience in client success or related fields.
  • Ability to build rapport with clients and prioritize tasks.
  • Positive and professional demeanor, with excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite, emails, internet, and CRM systems.

This is a full-time, in-office position requiring reliable transportation. Our working hours are Monday to Thursday, 9:00 to 5:30, and Friday from 9:00 to 4:30. We offer a comprehensive benefits package, including medical insurance, vision and dental plans, a retirement plan, bonuses, and paid time off.