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Front Desk Representative

2 months ago

Denver, Colorado, United States Sage Hospitality Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Front Desk Operations: Greet and check-in guests, handle room assignments, and respond to guest inquiries in a professional and courteous manner.
  • Accounting and Reporting: Audit, balance, and report on various areas of the hotel, including food and beverage outlets, rooms, and front desk operations.
  • Guest Relations: Respond to guest concerns, resolve issues, and provide timely and knowledgeable responses to guest inquiries.
  • Communication: Operate the PBX equipment, accept incoming calls, assist outgoing calls, and schedule wake-up calls to provide guests with timely and efficient service.
Requirements
  • Education: High school education or equivalent experience.
  • Experience: Accounting background preferred, but not required.
  • Skills: Ability to operate personal computer, cash register, and calculator; ability to compile facts and figures; telephone and guest relations etiquette and skills; moderate hearing required to communicate with guests; excellent vision required for viewing of CRT screen; excellent speech communication skills required to communicate with guests over the telephone; excellent comprehension and literacy required for reading daily reports, numbers, etc.
Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients, Prolonged standing, Occasional carrying and lifting of files and office items up to 25 lbs.
Salary and Benefits

USD $20.00 /Hr.

ID: Not Applicable

Position Type: Regular Full-Time

Property : Springhill Suites Denver

Outlet: Not Applicable

Category: Front Desk & Guest Services

Min: USD $19.50/Hr.

Max: USD $20.00/Hr.

Tipped Position: No