HVAC-R Technical Solutions Expert
3 weeks ago
- Provide comprehensive technical support to customers, resolving product-related issues and offering troubleshooting assistance.
- Conduct training sessions for customers, ensuring they are proficient in using products and services.
- Address customer inquiries related to product installation, configuration, and operational performance.
- Document and report customer issues; escalating complex problems to appropriate internal teams when necessary.
- Maintain a knowledge base of common issues and solutions for future reference.
About the Ideal Candidate:
We are seeking a highly skilled Application and Technical Support Specialist - HVAC-R NNA. who can effectively communicate technical concepts to customers, troubleshoot complex issues, and provide expert recommendations for product selection and integrations. A background in technical support, application support, or a related customer-facing technical role is essential, along with experience working with CRM or technical support ticketing systems. Proficiency in Microsoft Office Suite and a willingness to travel (average 15%) are also necessary qualifications.
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
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