Customer Experience Representative

16 hours ago


New Kensington, Pennsylvania, United States PCNA Full time
Company Overview

Polyconcept North America (PCNA) is the industry's leading provider of promotional products and decoration services. Our team members are spread across six locations, offering a diverse range of services to our clients.


Job Description

The Customer Success Specialist at Givee plays a critical role in ensuring our customers achieve success with our platform. This involves providing timely and effective support to clients, navigating them through the Givee platform, and educating them on its features and best practices.


Required Skills and Qualifications
  • Strong communication and interpersonal skills, with a focus on relationship-building and customer satisfaction.
  • Problem-solving skills and the ability to resolve customer inquiries with professionalism and empathy.
  • Ability to manage multiple priorities in a fast-paced environment.

Benefits

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience. Additionally, we provide full healthcare and benefits, flexible scheduling, 401k matching, generous Paid Time Off and Holidays, and PCNA Cares Share Fund for donating to teammates in times of need.


Other Benefits

At PCNA, we value our employee's contributions in a collaborative and inclusive work environment. We invest heavily in modernization and operating more efficiently with cutting-edge digital technology. Our culture encourages listening, understanding, and a sense of empathy, making PCNA stronger.



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