Customer Experience Representative
3 weeks ago
Famous Supply is a wholesale distributor committed to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments. We are seeking a Customer Experience Representative to join our team and help us deliver exceptional customer service.
The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and possess a customer service mindset. Previous experience in plumbing and HVAC is preferred but not required.
**Key Responsibilities:**
- Provide excellent customer service to ensure customer satisfaction
- Understand customer needs and provide products and solutions to meet those needs
- Process and schedule customer orders
- Manage Open Orders and customer Bids
**Benefits:**
- $45,000 - $60,000 per year (dependent on experience)
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Health and Wellness Coaching
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Career Growth Opportunities
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