Technical Product Services Engineer

4 days ago


New Freedom, Pennsylvania, United States Johnson Controls Full time
Job Description

In this role, you will work as part of a global team to provide technical support and expertise to customers worldwide. Your primary responsibility will be to create and maintain technical documentation, including service bulletins, service letters, and database updates. Additionally, you will process warranty claims, drive product reliability improvements, and collaborate with quality management and engineering teams to enhance overall life cycle costs.

Key Responsibilities
  1. Provide technical support to Field Sales & Service organization for Data Center Accounts.
  2. Create and maintain technical service bulletins, service letters, and updates to the Solutions Database.
  3. Process warranty claims in a timely and consistent manner.
  4. Drive product reliability through the Continuous Improvement Process.
  5. Interact with quality management and engineering to improve overall life cycle cost.
Benefits
  • A highly competitive salary ranging from $100,000 to $150,000 per year, depending on location and experience.
  • A comprehensive benefits package including 401K, medical, dental, and vision care available from day one.
  • An inclusive and supportive work environment that values diversity and inclusion.


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