Logistics Account Executive

2 weeks ago


Bridgewater, Massachusetts, United States Integrated Fresh Solutions Full time

Position Overview: Account Manager

Classification: Full Time, Exempt

Location: Integrated Fresh Solutions

Compensation: Competitive base salary with performance bonuses

Benefits: Comprehensive health, dental, and vision coverage, Retirement savings plan, Paid time off

Reporting Structure: Reports directly to the General Manager

Required Experience: 2 years in Logistics Sales & Customer Service (Preferred); Familiarity with McLeod Software (Preferred)

Educational Background: Associate degree (Preferred)

Key Responsibilities:

1. Engage with potential and existing carriers to fulfill customer orders.

2. Oversee dispatching, tracking, and tracing of shipments with carriers post-loading, ensuring timely communication with customers to resolve issues.

3. Foster and maintain relationships with current customers to enhance business volume.

4. Act as the primary point of contact for all customer-related matters.

5. Build a trusted advisor relationship with account stakeholders.

6. Identify growth opportunities and collaborate with sales teams to meet budgetary goals.

7. Prospect, develop, and manage new client accounts.

8. Understand transportation systems, including order processing, updates, and claims management.

9. Support Accounts Receivable functions to ensure prompt payment for services rendered.

10. Meet budgeted targets for cases/loads and profitability for assigned customers.

11. Ensure timely and successful delivery of solutions in line with customer expectations through consistent communication.

12. Present new products/services to customers on a monthly basis.

13. Follow up on contract exceptions with customers and report non-compliance to the Branch Manager.

14. Conduct visits to assigned customers as necessary to explore sales opportunities and perform annual business reviews for key accounts.

15. Maintain communication with the Branch Manager regarding any concerns or inquiries related to responsibilities.

16. Demonstrate a competent understanding of various company software systems, including order processing and reporting capabilities.

17. Collaborate with the sales team within and outside the division to identify opportunities.

Qualifications:

1. Positive and proactive attitude.

2. Confidence and persistence in approach.

3. Creative thinking and innovative mindset.

4. Ability to perform under pressure.

5. Exceptional communication skills, both in group settings and on the phone.

6. Proficiency in the PC Windows environment, including Microsoft Office.

7. High level of interpersonal skills to effectively communicate and present information to various stakeholders.

8. Strong analytical, problem-solving, negotiation, and project management abilities.

9. Excellent organizational skills with the capacity to manage multiple tasks and priorities effectively.

10. Bilingual abilities, particularly in Spanish, are a plus.



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