**Outage Management Services Manager**

2 weeks ago


Houston, Texas, United States Puffer-Sweiven Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as an Outage Management Services Manager. This role will be responsible for providing leadership and guidance to the Outage Coordinator Team, ensuring effective fulfillment of their role as the primary point of contact for customers, contractors, and Puffer-Sweiven engaged in Outage projects.

Key Responsibilities
  • Leadership and Oversight: Provide strong leadership and guidance to the Outage Coordinator Team, ensuring they effectively fulfill their role as the primary point of contact for customers, contractors, and Puffer-Sweiven engaged in Outage projects.
  • Turnaround Management: Provide backup to the Outage Coordinators and oversee scheduling pre-outage/post-outage meetings and walk-downs, understanding the scope of work and coordinating schedules between customers, contractors, Emerson Lifecycle Services, and Puffer-Sweiven.
  • Sales and Business Development: Identify and promote integrated solutions for Shutdowns, Turnarounds, and Outages (STO) for Puffer business units, developing and implementing strategies for maximizing Company opportunities and establishing and maintaining relationships with end-user Turnaround Managers and key planning personnel.
  • Communication and Reporting: Maintain clear and consistent communication with all stakeholders, including Puffer-Sweiven Sales Managers, Inside Sales, Account Managers, Repair Coordinators, and Emerson Lifecycle Services, providing periodic management presentations on team strategies, objectives, activities, and results.
  • Team Development: Lead, develop, and direct the personnel resources attached to the outage team, managing the team's selection, retention, development, measurement, motivation, and cooperation.
  • Market Analysis and Customer Consultation: Perform market analysis for service offerings and maintain up-to-date product installation base reports, acting as a consultant to customers and internal teams, influencing purchasing decisions and ensuring proper service applications.
  • Safety Compliance: Promote and provide a safe and healthful workplace, ensuring team adherence to safe work procedures and company safety policies.
  • Financial Performance: Deliver strategic and financial results for Puffer-Sweiven Management branch locations, monitoring service team performance metrics and communicating results to the business unit and corporate levels.
Requirements
  • Education/Knowledge: Bachelor's degree in industrial distribution, mechanical/chemical engineering, or a related field is preferred. An associate degree with equivalent industry experience would be considered.
  • Experience/Skills: 10+ years of service experience, including 5+ years in successful management or planning of turnarounds within the petrochemical or refining industry or related markets. 2-3 years of successful service team management experience preferred.
Competencies
  • Excellent analytical and creative problem-solving skills
  • Strong written and oral communication skills, including presentation skills
  • Strong ability to manage customer expectations relative to deliverables and timeframes
  • Strong drive and initiative, with the ability to thrive in high-pressure situations
  • Strong customer service skills, including developing rapport and trust with customers
  • Team player with good conflict management and consensus-building skills
  • Strong business acumen and strategic thinking
  • Excellent self-management skills, including a high degree of professionalism and dependability
  • Strong information management skills, including proficiency with MS Office, PowerPoint, Excel, and other computer tools

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