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Treasury Management Specialist

2 months ago

Houston, Texas, United States BankTalent HQ Full time
About the Role

We are seeking a highly motivated and service-minded individual to join our Treasury Management Middle Office team as a Treasury Management Client Service Specialist. This is a hybrid work-from-home and office position based in Houston.

Key Responsibilities
  • Provide exceptional customer service to Treasury Management clients on a broad range of issues via telephone, email, or in-person.
  • Handle problems/questions related to Treasury Management products, including collections, disbursements, information reporting, fraud protection, account analysis/billing, and merchant services.
  • Open a Salesforce case for each client issue, respond in a timely fashion, and ensure follow-up is completed within established department SLAs.
  • Identify the root cause of errors and escalate issues as appropriate/needed to supervisors.
  • Generate product documentation for maintenance requests.
  • Proactively reach out to clients on system outages/errors to determine workaround solutions.
  • Work with clients when fraud occurs on their accounts, securing affidavits, facilitating recalls of transactions, and coordinating updates with Treasury Sales Officers or Relationship Managers.
  • Stay up-to-date on product updates and read all product documentation.
  • Adhere to Bank policies and procedures.
  • Assist with special projects as required.
Requirements
  • A High School diploma, GED, or equivalent education and some experience in banking, bank operations, and products, accounting, or equivalent education and experience.
  • Working knowledge of treasury and cash management products, procedures, services, accounting, financial, and account analysis.
  • Good customer service, problem-solving, and communication skills, both verbal and written.
  • The ability to work well with clients and staff as needed.
  • Good attention to detail and accuracy.
  • Good organizational and time management skills.
  • Proficient in the use of Microsoft Office products: Word, Excel, and related systems.
About Us

BankTalent HQ is a dynamic organization that values diversity, inclusivity, and teamwork. We are committed to delivering exceptional service to our clients and fostering a culture of growth and development.