Receptionist for Hospitality

1 week ago


Miami Beach, Florida, United States Shelborne South Beach Full time

Position: Front Desk Agent

Location: Shelborne South Beach

Overview:

The Front Desk Agent plays a crucial role in ensuring a seamless guest experience at our hotel. This position involves managing daily operations at the front desk, completing essential tasks, and fulfilling guest requests while embodying the hotel's values.

Key Responsibilities:

  1. Welcome and greet guests upon their arrival.
  2. Register guests into the system, confirming their reservations and verifying personal and payment information.
  3. Process payments for guest accounts during check-in and check-out.
  4. Maintain a secure house bank and provide accurate daily financial reports.
  5. Issue keys and manage access to safety deposit boxes.
  6. Post additional charges as requested by guests.

Attendance and Compliance:

Regular attendance is essential for the successful execution of this role. Employees must adhere to established attendance standards and may face disciplinary actions for irregular attendance.

Due to the nature of the hospitality industry, flexibility in scheduling is required to meet the operational needs of the hotel. Attendance at all scheduled training sessions and meetings is mandatory.

All employees must comply with the hotel's rules and regulations to ensure a safe and effective working environment.

Supportive Duties:

In addition to the primary responsibilities, the Front Desk Agent may assist with various supportive tasks, including:

  1. Helping the concierge with mail and fax handling.
  2. Providing guests with information about hotel amenities and local attractions.
  3. Booking reservations for guests approaching the front desk.

Qualifications:

The ideal candidate should possess the following skills and abilities:

  • Proficiency in the primary language(s) used in the workplace.
  • Strong verbal and written communication skills.
  • Basic computational and computer skills.
  • Familiarity with the local area and its attractions.
  • Comprehensive knowledge of hotel services and facilities.

Physical Requirements:

This position requires the ability to perform tasks indoors in a controlled environment. Candidates should be able to stand for extended periods, lift up to 15 lbs occasionally, and possess manual dexterity for operating office equipment.

Education and Experience:

A high school diploma or equivalent is required, along with one to two years of experience in a front office role within the hospitality sector.



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