Senior Escalation Support Engineer

2 weeks ago


Fort Lauderdale, Florida, United States Cloud Software Group Full time

Job Overview

The Lead Escalation Engineer plays a crucial role in the assessment, validation, and management of high-impact support cases that are sensitive in nature. This position involves direct collaboration with the NetScaler Engineering team as necessary, while ensuring consistent communication with clients until a resolution and root cause analysis is completed. This team is dedicated to facilitating the effective implementation of the entire NetScaler product suite, while also collaborating with Escalation Engineers across other divisions within Citrix as required, particularly for integration-related challenges.

Company Background:

Cloud Software Group, formed from the merger of Citrix and TIBCO, stands as one of the largest providers of cloud solutions globally, catering to millions of users worldwide. By becoming a part of Cloud Software Group, you contribute to the success of real individuals who rely on our comprehensive suite of cloud-based offerings to perform their tasks efficiently from any location. Our team members emphasize the importance of diverse experiences, a passion for innovation, and the bravery to embrace challenges. Every individual is encouraged to explore, envision, and shape the future of work. We are on the verge of significant evolution and growth, and your expertise is essential to this journey. Now is an opportune moment to elevate your skills within the cloud environment.

Cloud Software Group is deeply committed to Equal Employment Opportunity (EEO) and adheres to all applicable federal, state, and local laws that prohibit employment discrimination. All qualified candidates will be considered for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, military service, protected veteran status, political activity or affiliation, and other protected classifications.

If you require reasonable accommodations due to a disability during any part of the application process, please reach out for assistance.



  • Fort Lauderdale, Florida, United States Cloud Software Group Full time

    Job Overview The Lead Escalation Engineer plays a crucial role in managing, analyzing, and taking ownership of support cases that have significant business implications and are often sensitive in nature. This position involves direct collaboration with the NetScaler Engineering team as necessary, while ensuring consistent communication with clients until...


  • Fort Lauderdale, Florida, United States Cloud Software Group Full time

    Job Overview The Lead Escalation Engineer plays a crucial role in the assessment, validation, and management of high-impact support cases that involve significant business implications and sensitive situations. This position entails direct collaboration with the NetScaler Engineering team as necessary, while ensuring consistent communication with clients...


  • Fort Lauderdale, Florida, United States Chelsea Technologies Full time

    About Chelsea TechnologiesChelsea Technologies is a leading provider of technology solutions and managed services, specializing in cloud-based technologies for clients across various industries. We are committed to delivering top-tier IT services and empowering our clients with cutting-edge solutions.About the Role:We are seeking a highly motivated Level 2...


  • Fort Lauderdale, Florida, United States Chelsea Technologies Full time

    About the RoleChelsea Technologies is seeking a highly skilled Technical Support Engineer to join our team in Fort Lauderdale, FL. As a Technical Support Engineer, you will be responsible for providing exceptional Level 2 IT support to our clients, both remotely and on-site.Key ResponsibilitiesProvide technical support and troubleshooting for complex IT...


  • Fort Lauderdale, Florida, United States Connvertex Technologies Inc. Full time

    Job DescriptionJob SummaryConnvertex Technologies Inc. is seeking a highly skilled Senior Systems Engineer to join our team. As a Senior Systems Engineer, you will be responsible for designing, implementing, and supporting large multi-site Windows Server environments with a strong focus on systems integration and performance.Main ResponsibilitiesDesign and...


  • Fort Lauderdale, Florida, United States Sixt Full time

    As a Senior Client Support Specialist within our Contact Center, you will play a pivotal role in assisting the Supervisor. Your leadership will be essential in maintaining performance standards by mentoring and providing constructive feedback to enhance team productivity. Key Responsibilities: • Ensure that daily operations and assigned responsibilities...


  • Fort Lauderdale, Florida, United States Connvertex Technologies Inc. Full time

    Job SummaryConnvertex Technologies Inc. is seeking a highly skilled Senior Network Engineer to join our team. As a key member of our network engineering team, you will be responsible for designing, implementing, and supporting high-level network engineering solutions across the full lifecycle of our systems, services, and solutions.Key...


  • Fort Lauderdale, Florida, United States Jobot Full time

    Seeking a Senior Engineering Manager to lead our innovative engineering divisionAbout Us:We are committed to transforming aerospace manufacturing through state-of-the-art technology and inventive solutions. Our specialization includes aircraft structural components, precision-engineered engine parts, and advanced avionics systems, all crafted to adhere to...


  • Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time

    Job OverviewPosition SummarySeminole Hard Rock Support Services is dedicated to delivering exceptional Information Technology Services for Seminole Gaming and Hard Rock International, along with their affiliates and franchisees.The role of Systems Administrator II – Windows Server Management entails providing second-tier support for all facets of the...


  • Fort Lauderdale, Florida, United States TRAC Recruiting, Inc. Full time

    Position Overview:We are looking for a Quality Assurance Lead to join our dynamic team at TRAC Recruiting, Inc. This role offers a hybrid work environment, requiring onsite presence three days a week. You will play a pivotal role in developing an innovative product aimed at transforming digital marketing within a fast-paced startup environment, backed by a...


  • Fort Lauderdale, Florida, United States CHG Healthcare Full time

    Empowering Healthcare Through Technology. At CHG Healthcare, we have revolutionized the locum tenens staffing model since our inception in 1979. As the foremost physician staffing organization in the United States, we facilitate connections between healthcare providers and patients in need of their expertise. Our expanding industry presents numerous...


  • Fort Lauderdale, Florida, United States Synectics Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Structural Engineer to join our team at Synectics. As a key member of our engineering team, you will be responsible for leading the design team in the development of structural concepts, practices, and procedures.Key ResponsibilitiesDirect the design team in the application of structural...


  • Fort Lauderdale, Florida, United States Synectics Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Structural Engineer to join our team at Synectics. As a key member of our engineering team, you will be responsible for leading the design and development of structural systems for various projects.Key ResponsibilitiesDesign and Development: Direct the design team in applying suitable...


  • Fort Lauderdale, Florida, United States Hotwire Communications Full time

    KEY RESPONSIBILITIES:Evaluate video network efficiency to pinpoint and rectify issues, ensuring peak service quality.Develop and sustain robust video streaming infrastructures, aiming for minimal service interruptions.Stay updated on the latest advancements in video technology to maintain innovation at Hotwire Communications.Collaborate with network...

  • Senior Civil Engineer

    3 hours ago


    Fort Lauderdale, Florida, United States Gpac Full time

    About GpacGpac is a well-established, growing engineering firm that values its employees and strives to exceed client expectations. We have a strong work ethic and invest in our team members to ensure they have the skills and resources needed to succeed.Job SummaryWe are seeking a Senior Civil Engineer to join our growing Engineering team. The successful...


  • Fort Lauderdale, Florida, United States CV Library Full time

    About the Opportunity:CV Library is presenting an exceptional opportunity for a Lead Senior Engineering Project Manager. Our firm is recognized for its extensive experience in tackling intricate engineering challenges.As a comprehensive infrastructure engineering organization, we pride ourselves on our ability to deliver innovative design and sophisticated...


  • Fort Lauderdale, Florida, United States W3Global Inc Full time

    Job OverviewW3Global Inc is seeking a highly skilled and experienced Electrical Department Head to lead our electrical engineering team. As a key member of our management team, you will be responsible for overseeing all electrical operations, ensuring projects are executed efficiently, safely, and to the highest standards.Key ResponsibilitiesLeadership and...


  • Fort Lauderdale, Florida, United States United Imaging North America Full time

    Job OverviewAbout United Imaging North AmericaUnited Imaging is a premier global innovator in the medical device sector, recognized for its extensive range of cutting-edge medical products and digital healthcare solutions. Our commitment to excellence drives us to enhance patient care through advanced imaging technologies.Position SummaryAs a Customer...


  • Fort Lauderdale, Florida, United States WSP Full time

    About This RoleWSP is excited to announce an opportunity for a Senior Geotechnical Engineering Consultant to join our dynamic team. This role will involve engaging in various projects within our Geotechnical & Tunneling Division, where you will take on a pivotal leadership position and contribute to our expanding organization that aims to fulfill client...


  • Fort Lauderdale, Florida, United States Johnson Mirmiran Thompson, Inc. Full time

    Position OverviewThe Senior Project Engineer at Johnson Mirmiran Thompson, Inc. plays a crucial role in overseeing the marketing and business development aspects of transportation construction initiatives across the central region of Florida.Key ResponsibilitiesContract Management: Administer contracts with a focus on invoicing and financial...