Senior Escalation Support Engineer
2 weeks ago
Job Overview
The Lead Escalation Engineer plays a crucial role in the assessment, validation, and management of high-impact support cases that are sensitive in nature. This position involves direct collaboration with the NetScaler Engineering team as necessary, while ensuring consistent communication with clients until a resolution and root cause analysis is completed. This team is dedicated to facilitating the effective implementation of the entire NetScaler product suite, while also collaborating with Escalation Engineers across other divisions within Citrix as required, particularly for integration-related challenges.
Company Background:
Cloud Software Group, formed from the merger of Citrix and TIBCO, stands as one of the largest providers of cloud solutions globally, catering to millions of users worldwide. By becoming a part of Cloud Software Group, you contribute to the success of real individuals who rely on our comprehensive suite of cloud-based offerings to perform their tasks efficiently from any location. Our team members emphasize the importance of diverse experiences, a passion for innovation, and the bravery to embrace challenges. Every individual is encouraged to explore, envision, and shape the future of work. We are on the verge of significant evolution and growth, and your expertise is essential to this journey. Now is an opportune moment to elevate your skills within the cloud environment.
Cloud Software Group is deeply committed to Equal Employment Opportunity (EEO) and adheres to all applicable federal, state, and local laws that prohibit employment discrimination. All qualified candidates will be considered for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, military service, protected veteran status, political activity or affiliation, and other protected classifications.
If you require reasonable accommodations due to a disability during any part of the application process, please reach out for assistance.
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