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Senior Client Support Specialist

2 months ago

Fort Lauderdale, Florida, United States Sixt Full time

As a Senior Client Support Specialist within our Contact Center, you will play a pivotal role in assisting the Supervisor. Your leadership will be essential in maintaining performance standards by mentoring and providing constructive feedback to enhance team productivity.

Key Responsibilities:

• Ensure that daily operations and assigned responsibilities are completed while adhering to performance standards.

• Support the onboarding process for new team members, ensuring they have the necessary resources and information to thrive.

• Foster strong team dynamics through effective goal setting and motivation techniques.

• Organize workflow and clarify employee roles and delegated tasks.

• Provide constructive feedback and coaching as needed to improve team performance.

• Investigate and resolve escalated customer service issues effectively.

• Develop strategies for delivering exceptional service to challenging customers.

• Facilitate communication across departments to enhance workplace conditions.

• Undertake additional job-related responsibilities as required.

• Allocate 80% of your time to customer service tasks and 20% to administrative duties.

Your Attributes:

• Ability to work autonomously with minimal oversight.

• Quick adaptability in a dynamic work environment.

• Strong work ethic and willingness to manage multiple responsibilities.

• Dependable and collaborative, with a readiness to assist colleagues.

• Excellent verbal and written communication skills.

As a global mobility service provider, SIXT has a rich history of innovative products and customer-focused services. Our success and dynamic growth are driven by our employees' dedication. We promote a vibrant work culture, offering development opportunities and growth potential. Additionally, we provide a competitive salary and comprehensive employee benefits.