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Billing Operations Specialist

1 month ago

Decatur, Georgia, United States Utility Associates, Inc. Full time
Job Summary

As a Billing Specialist at Utility Associates, Inc., you will play a critical role in managing and overseeing the company's billing processes. This position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with various departments and external vendors.

Key Responsibilities
  • Create, review, and send invoices to clients in a timely manner.
  • Verify the accuracy of billing data and revise any errors.
  • Maintain up-to-date records of all invoices and financial transactions.
  • Perform regular reconciliation of client accounts.
  • Address discrepancies and resolve billing issues with clients.
  • Ensure all payments are accounted for and correctly posted.
  • Work closely with the finance and accounting teams to streamline billing processes.
  • Collaborate with sales and client service departments to gather necessary billing information.
  • Participate in team meetings and contribute to process improvement initiatives.
  • Respond to client inquiries regarding billing issues, payments, and account balances.
  • Provide excellent customer service by addressing concerns promptly and professionally.
  • Liaise with clients to ensure payment terms and conditions are clear.
  • Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
  • Assist with manually correcting invoices and credits as needed.
  • Work closely with collections team to ensure accuracy of Accounts Receivable reporting.
  • Other duties as assigned
Requirements
  • Associate's degree or equivalent combination of education and experience
  • 5+ years of relevant professional-level work experience
  • Experience reviewing contract terms and client orders.
  • 5+ years of experience in a high volume, high-intensity environment preferred
  • Strong attention to details
  • Advanced MS Office skills required (Outlook, Excel, Word, etc.)
  • Experience with NetSuite preferred
  • Ability to work in multiple accounting software systems
  • Ability to identify process improvement opportunities and recommendations
  • Effective communication and interpersonal skills.
Benefits
  • Comprehensive benefits package including health, dental, and vision insurance
  • Retirement savings plan with 100% match up to 4%
  • Flexible spending accounts and health savings accounts
  • Tuition reimbursement for college courses and continuing education expenses
  • Free chef-inspired lunch Monday through Thursday