Human-Centered Transformation Specialist

1 week ago


New Bedford, Massachusetts, United States MITRE Full time

At MITRE, we're committed to tackling our nation's toughest challenges and creating a fulfilling life for our employees. As a Human-Centered Transformation Specialist, you'll work on multidisciplinary teams to provide technical capabilities in strategic management, performance management, business process engineering, customer experience, and human capital development. Your focus will be to serve as a subject matter expert to the IRS & Tax Administration Division, applying leading practices in Human Centered Design (HCD), Customer Experience (CX), and related disciplines to deliver high-quality solutions to our sponsors.

Key Responsibilities:

  • Define vision, mission, and business goals and objectives
  • Develop enterprise performance management & measurement plans to increase sponsor effectiveness in achieving mission outcomes
  • Collaborate with sponsors to develop and deploy transformational capabilities that improve efficiency in business operations
  • Support sponsors' ability to adapt and innovate in the face of emerging threats and opportunities
  • Position human capital organizations to meet the needs of transformed operations
  • Conduct user research to identify opportunities to improve user experiences and increase taxpayer satisfaction measures

Requirements:

  • Minimum 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience in human factors engineering, human computer interaction, engineering, business, or a related field
  • Ability to understand, balance, and articulate strategic and tactical planning with demonstrated ability to synthesize complex topics and analytical results
  • Demonstrated ability to engage with executive and C-suite levels
  • Strong written and verbal communications skills with ability to tailor the message for a specific audience
  • Experience developing and delivering innovative approaches to convey information and drive decision making and action
  • A passion for learning and helping others to learn
  • Demonstrated comfort with ambiguity and organizational change

Preferred Qualifications:

  • Ability to obtain and maintain IRS Suitability clearance
  • Knowledge of Executive Order 14058 and efforts across government to meet its requirements
  • Technical depth and stature in applying collaboration theory, human centered design, human factors engineering, and systems engineering knowledge
  • Demonstrated track record of successful utilization of systems engineering, human centered design, and social science methods in conducting research
  • Demonstrated ability to develop trusted networks and collaborate with others to plan/execute research and align its outcomes with sponsor needs and technical challenges

Work Location Type:

Hybrid

MITRE is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of age; ancestry; color; family medical or genetic information; gender identity and expression; marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. For further information, please visit the Equal Employment Opportunity Commission website. MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please email recruitinghelp@mitre.org.

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