Help Desk Specialist

3 weeks ago


Charlotte, North Carolina, United States Staffing Full time
About the Role

As a Customer Service Agent, you will act as the primary point of contact for customers, responding to inquiries, resolving issues, and processing orders. You will also provide product information, answer questions, and address customer concerns in a timely and professional manner.

Key responsibilities include:

  • Responding to customer requests and inquiries via phone, email, or mail
  • Processing customer orders and returns
  • Providing accurate product information and addressing customer concerns
  • Collaborating with internal teams to resolve customer issues


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