Help Desk Service Representative

1 week ago


Charlotte, North Carolina, United States Visium Resources, Inc. Full time
Job DescriptionWe are seeking a Help Desk Service Representative to join our team at Visium Resources, Inc. As a key member of our team, you will be responsible for providing exceptional help desk support to our employees, addressing a wide range of technical issues related to office software and systems

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

The ideal candidate will possess strong communication skills, both in-person and virtual, with the ability to explain technical concepts in plain language.

No assistance needed from 3rd party companies. Candidates must be a US Citizen or US Permanent Resident.

Key Responsibilities:
  • Provide timely and effective help desk support to employees, resolving technical issues and answering questions related to office software and systems.
  • Collaborate closely with our client's Managed Services Team, ensuring seamless communication and issue resolution.
  • Respond to help desk tickets, including after-hours support, in a timely and professional manner.
  • Assist employees in navigating and using the iManage document management system and other office tools.
  • Develop and maintain knowledge of our office software and systems, staying up-to-date on new features and technologies.
  • Communicate technical information in a clear and concise manner to non-technical staff.
  • Host office hours to answer employee questions and provide support with new software or tools.
  • Coordinate and communicate with vendors, as necessary.

Salary: Estimated $65,000 - $85,000 annually.



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