Member Service Representative
2 weeks ago
***Position Overview:***
The Float Member Service Representative (MSR) plays a crucial role in delivering exceptional service to our members and prospective clients. This position requires flexibility to support various branches as needed, ensuring a seamless experience for all.
About Ignite Credit Union:
At Ignite Credit Union, we prioritize our members' needs and strive to create a welcoming and professional environment. We value knowledge, integrity, and a passion for service, and we are committed to fostering a culture that reflects these principles.
Key Responsibilities:
- Provide prompt, accurate, and courteous assistance to all members, ensuring immediate acknowledgment upon their arrival.
- Process transactions efficiently while maintaining a balanced cash drawer and addressing any discrepancies.
- Proactively recommend additional products and services, focusing on digital solutions that empower members to manage their accounts independently.
- Adhere to all relevant policies and procedures to maintain compliance and operational excellence.
- Resolve member inquiries and concerns effectively, seeking help from colleagues when necessary.
Benefits of Working with Us:
- 401(k) matching and profit-sharing opportunities.
- Education reimbursement to support your professional growth.
- Wellness reimbursement program for fitness-related expenses.
- Comprehensive medical, dental, vision, and prescription insurance.
- Health Savings Account with employer contributions.
- Employer-paid life insurance and disability coverage.
- Generous paid time off and holiday benefits.
- Incentives and commissions based on performance.
- Opportunities for community involvement and volunteerism.
Equal Employment Opportunity:
Ignite Credit Union is an equal opportunity employer, ensuring fair treatment for all employees and applicants without regard to any protected characteristics.
Compensation: Hourly wage based on experience and qualifications.
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