Account Executive, Membership Service and Retention
2 weeks ago
As a key member of the Membership Service and Retention Team, the Account Executive, Membership Service and Retention will play a critical role in driving annual renewal and retention strategies for season ticket members. This is a full-time position that requires a highly energetic and self-motivated individual who can work collaboratively with the team to deliver exceptional customer support and experiences.
Key Responsibilities:- Directly manage a book of season ticket member accounts, providing day-to-day customer communication and solutions to meet their needs.
- Contribute to annual renewal and retention strategic planning, identifying opportunities to increase season ticket member renewal and engagement.
- Staff the season ticket member service counter and execute season ticket member engagement and fan experiences at home games.
- Collaborate with the ticket sales team to develop impactful outreach initiatives that meet and exceed customer expectations and generate revenue through upsells, referrals, and single-game ticket add-ons.
- Plan and execute year-round season ticket member events and experiences.
- Collaborate with the Chicago Blackhawks renewal and retention team to implement efficiencies, best practices, and shared resources.
- Bachelor's degree in business or a related field.
- One or more years of professional service or selling experience.
- Ability to engage and interact with current and prospective clients and fans.
- Desire to work in a fast-paced, dynamic environment.
- Ability to problem-solve and deliver high-end customer service.
- Uphold and demonstrate organizational values at all times.
- Ability to foster a positive team culture and work collaboratively with others.
- Strong verbal and written communication skills.
- Proficient in ticketing systems and Microsoft Office Suite.
The Rockford IceHogs, a premier organization and primary development affiliate of the Chicago Blackhawks, is seeking a highly motivated and experienced individual to join their Membership Service and Retention Team. Located in Rockford, IL, the team is committed to providing exceptional fan experiences, elevating fan attendance, and making a substantial impact in the community.
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Account Executive, Membership Service
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Rockford, Illinois, United States AEG Full timeAbout the RoleWe are seeking a highly motivated and energetic Account Executive, Membership Service & Retention to join our team. As a key member of our Membership Service & Retention Team, you will be responsible for managing a book of season ticket member accounts, providing exceptional customer support, and contributing to annual renewal and retention...
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Rockford, Illinois, United States Chicago Blackhawks Full timeJob Title: Account Executive, Membership Service and RetentionReports to: Manager, Membership Service and RetentionThe Top Shelf:The Account Executive, Membership Service and Retention, is a full-time position that requires a highly energetic and self-motivated individual. The successful candidate will work with the Membership Service and Retention Team to...
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Account Executive, Membership Service
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Rockford, Illinois, United States AEG Full timeJob SummaryThe Account Executive, Membership Service & Retention, is a full-time position that requires a highly energetic and self-motivated individual. The successful candidate will work with the Membership Service & Retention Team to fulfill annual renewal and retention strategies while providing superior customer support for Rockford IceHogs season...
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Rockford, Illinois, United States AEG Full timeAbout the RoleThe Account Executive, Membership Service & Retention is a full-time position that requires a highly energetic and self-motivated individual. The successful candidate will work with the Membership Service & Retention Team to fulfill annual renewal and retention strategies while providing superior customer support for Rockford IceHogs season...
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