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Intake Specialist

1 month ago

Birmingham, Alabama, United States Pridestaff Full time
Job Opportunity

PrideStaff is seeking a skilled Intake Specialist to join our team. As a key member of our operations, you will be responsible for managing, training, and supporting our intake team. This role requires strong communication skills, as you will be working closely with paralegals, attorneys, and other departments to ensure seamless case management.

Responsibilities:

  • Manage and train the intake team to ensure efficient and effective case processing.
  • Communicate with paralegals, attorneys, and other departments to resolve technical issues and improve case management processes.
  • Serve as the liaison for all technical issues related to case management software.
  • Collaborate with vendors to troubleshoot and update software.
  • Continuously evaluate and improve intake and software support processes.
  • Handle phone interactions with clients for support and troubleshooting.

Requirements:

  • This is a direct hire position with a competitive salary of $80,000 per year.
  • Ability to work 8 a.m-5 p.m. Monday-Thursday and 8 a.m-4 p.m. on Friday.
  • Must have at least 1 year of recent and relevant experience working in a personal injury law firm.
  • Intake experience is required.
  • Experience with Neos software is a plus.
  • Personal injury law firm experience is required.
  • Case management software experience is desired.
  • Customer-friendly with the ability to work under pressure.
  • Proven leadership experience.
  • Ability to multi-task.

Benefits:

  • Medical Option Plans
  • Dental Option Plans
  • Vison Option Plans

PrideStaff is a staffing and recruiting agency that works for you. We help you find the job that best matches your skills and interests. With us, you'll have access to a broad range of positions where your skills can be put to the best possible use. We help ensure that you don't just search, but succeed.