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Receptionist at 21c Museum Hotels

2 months ago

Durham, North Carolina, United States 21c Museum Hotels Full time

Position Overview: The Guest Services Representative serves as the primary point of contact for guests, ensuring a memorable and exceptional experience at 21c Museum Hotels. This role is pivotal in managing all aspects of guest interactions, from arrival to departure.

Key Responsibilities:

  • Provide a warm welcome to guests, efficiently managing check-in and check-out processes.
  • Respond to guest inquiries with professionalism, offering accurate information regarding hotel services and local attractions.
  • Handle reservations and maintain up-to-date knowledge of room availability and rates.
  • Process financial transactions accurately, ensuring proper cash handling and record-keeping.
  • Assist guests with any requests or concerns, maintaining a friendly and helpful demeanor at all times.
  • Communicate effectively with other departments to enhance guest satisfaction and operational efficiency.
  • Stay informed about hotel amenities and local events to provide guests with relevant recommendations.

Qualifications:

  • High School diploma or equivalent.
  • Previous experience in customer service or hospitality preferred.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Familiarity with standard office equipment and computerized systems.

Benefits: 21c Museum Hotels offers a comprehensive benefits package, including health, vision, dental, and life insurance, as well as paid time off and a 401(k) plan.

Join our team and contribute to creating a unique and artistic experience for our guests