One-Stop Agent

4 hours ago


Newport News, Virginia, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and customer-focused One-Stop Agent to join our team at Arkansas State University-Newport. As a key member of our student services team, you will provide exceptional support to prospective and current students, faculty, and staff, ensuring a seamless and positive experience for all.

Key Responsibilities
  • Provide admissions and financial aid support, including counseling prospective students on the admissions process and opportunities at ASU-Newport.
  • Assist with daily operations, including answering telephone calls and emails, and providing information on program information, application deadlines, and costs.
  • Collaborate with the Dean for Financial Aid & Student Support Services on various projects to ensure timely delivery of financial aid to students.
  • Develop and maintain positive working relationships with students, faculty, and staff, and external agencies.
  • Perform other duties as assigned.
Requirements
  • High school diploma from an accredited high school is required; an associate level degree or technical certificate from a regionally accredited institution is preferred.
  • Excellent customer service skills and a sincere desire to help others is a must.
  • Ability to multitask, work independently, and adapt quickly to changes in rules and regulations.
  • Proficiency with Microsoft office suite of products and ability to learn student information (Banner) and Communications Resource Management (Element451) software quickly.
Working Conditions

This position requires the ability to work in a fast-paced environment with frequent interruptions and to handle confidential matters judiciously.

The ideal candidate will possess a service-oriented disposition, excellent communication skills, and the ability to work effectively with diverse populations.


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