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One-Stop Agent

2 months ago

Newport News, Virginia, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and customer-focused One-Stop Agent to join our team at Arkansas State University-Newport. As a key member of our admissions and financial aid team, you will provide exceptional support to prospective and current students, faculty, and staff.

Key Responsibilities
  • Provide excellent customer service and support to students, parents, and community members through various communication channels, including phone, email, and in-person interactions.
  • Counsel prospective applicants on the admissions process and opportunities at ASU-Newport, including program information, application deadlines, and costs.
  • Assist with daily operations, including scanning and documenting submitted documents, and maintaining accurate records.
  • Collaborate with the Dean for Financial Aid & Student Support Services to ensure timely delivery of financial aid to students.
  • Participate in high school financial aid nights and present on various financial aid topics.
  • Perform other duties as assigned.
Requirements
  • High school diploma from an accredited high school is required; an associate level degree or technical certificate from a regionally accredited institution is preferred.
  • Excellent customer service skills and a sincere desire to help others is a must.
  • Ability to multitask, work independently, and adapt quickly to changes in rules and regulations.
  • Proficiency with Microsoft Office suite of products and ability to learn student information (Banner) and Communications Resource Management (Element451) software quickly.
Working Conditions

This position requires the ability to work in a fast-paced environment with frequent interruptions and to maintain confidentiality when handling sensitive information.

The ideal candidate will possess a strong commitment to customer service, excellent communication skills, and the ability to work effectively in a team environment.