Patient Services Representative

1 week ago


Naples, Florida, United States TeamHealth Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at TeamHealth. As a Patient Services Representative, you will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a positive experience for all who visit our urgent care facility.

Key Responsibilities
  • Represent TeamHealth with a respectful and caring manner, providing direct assistance to patients and their families.
  • Verify patient demographics, current insurance, and obtain patient consent to treat to ensure accurate billing.
  • Collect co-pays and past due balances, and assist patients with various forms and insurance waiver signatures as necessary.
  • Schedule patient initial and follow-up appointments when applicable.
  • Perform administrative tasks, provide information to patients and their families, and problem-solve to obtain patient information when needed.
  • Accept packages and deliveries, direct and distribute or sort as needed, and maintain inventory of office supplies.
  • Maintain strict confidentiality of patient information and adhere to quality assurance, HIPAA, customer service, infection control, and safety guidelines.
  • Participate in ongoing training and development, and contribute to the physical and emotional comfort and safety of patients.
Requirements
  • Associates Degree in a related field preferred, minimum of High School diploma required.
  • Minimum of 1 year in previous customer service related position required.
  • 1 to 3 years' experience in a medical office/clinic environment preferred.
  • Prior experience with electronic medical records preferred.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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