Medical Assistant

2 weeks ago


Naples, Florida, United States NCH Healthcare System Full time
About NCH Healthcare System

NCH Healthcare System is a leading provider of comprehensive care in Southwest Florida, delivering high-quality healthcare services through its network of hospitals, medical facilities, and physician practices.

Job Summary

The Medical Assistant - Patient Service Representative is a key member of our healthcare team, responsible for providing exceptional patient care and support services in a fast-paced clinical environment.

Essential Duties and Responsibilities
  • Provide basic care to clinic patients, following established standards and practices.
  • Obtain and verify patient information, including demographics and insurance details.
  • Process physicians' referrals and orders, and enter tests into our electronic medical record system.
  • Schedule appointments and radiological testing procedures, and confirm patient schedules.
  • Provide standardized clinical instructions and directions to patients, and monitor waiting times.
  • Ensure benefits and eligibility have been verified for all scheduled patients.
  • Perform various clinical tasks, including taking vital signs, collecting specimens, and preparing patients for exams.
  • Document patient charts and relay information to patients and providers.
  • Answer patient phone calls and messages, and act as a liaison between patients and providers.
Education, Experience, and Qualifications
  • High school diploma or equivalent required.
  • Completion of Medical Assistant training program or certification, or a minimum of one year of experience in a medical office setting.
  • Basic Life Support (BLS) certification required.
  • Excellent verbal and written communication skills, with ability to articulate and explain information to patients.
  • Knowledge of CPT and ICD9 codes, and basic and specialty-specific medical terminology.


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