Service Specialist

4 days ago


Hanover, New Hampshire, United States Dartmouth College Full time

About the Role:

We are seeking a highly skilled and customer-focused professional to provide exceptional service to students, faculty, and staff at Dartmouth College. As a Service Specialist, you will play a vital role in ensuring that academic information is disseminated accurately and professionally.

Key Responsibilities:

  • Presents a welcoming, friendly, and professional manner at all times
  • Provides high-level professional service to the Dartmouth Community, with a primary focus on students and faculty
  • Responds to a wide variety of complex student, faculty, and staff general inquiries
  • Helps students to resolve administrative issues related to academic matters
  • Oversees the official transcript and citation delivery process
  • Manages student information system processes and explains procedures to inquirers
  • Assists with application testing and training in the use of new Registrar technologies in accordance with academic policies and procedures
  • Communicates with departments and programs to assist them with the development of the Timetable of Class Meetings each term
  • Provides procedural support to departments and programs and directs them to appropriate self-service publications, Guides, or applications
  • Maintains office supply inventory and places orders
  • Communicates with administrative offices about Registrar processes
  • Resolves records and registration issues as appropriate
  • Provides general staff and office support including data entry and updates
  • Cross-trains with other members of the operations team and provides back-up support when required
  • Always uses good judgment and openness to issues of inclusion and diversity
  • Manages course data flow which includes course proposal support in DCARS, data entry and updates
  • Assists with student registration and enrollment pattern (D-Plan) changes
  • Communicates with Faculty and Student Affairs to resolve grading issues as appropriate
  • Participates in business process re-engineering

About Dartmouth College:

Dartmouth College is a world-renowned institution of higher education, committed to academic excellence and diversity. As a Service Specialist, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Requirements:

  • Associate Degree or equivalent combination of education and experience
  • Demonstrated experience providing friendly and professional customer service
  • Ability to interpret, understand, and explain complex processes and procedures in response to questions from constituents
  • Ability to learn new processes quickly, retain that knowledge, and apply that knowledge appropriately in a variety of situations
  • Exhibits patience and equanimity when working with constituents
  • Sensitivity to issues of inclusion and diversity
  • Reliable, flexible, and diplomatic
  • Ability to meet deadlines and balance priorities in a fast-paced office
  • Exhibits discretion and maintains confidentiality
  • Attention to detail and accuracy
  • Ability to work with frequent interruptions
  • Exceptional organizational skills
  • Ability to work with an integrated student database
  • Proficient in Microsoft Office products
  • Works well as part of a team as well as independently

Preferred Qualifications:

  • Bachelor's Degree and four years' experience working in a Higher Education setting or the equivalent combination of education and experience


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