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Customer Service Representative

2 months ago

Hanover, New Hampshire, United States Lifemark Health Group Full time

Job Summary: We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at Lifemark Health Group. As a key member of our team, you will provide exceptional administrative support to patients, staff, and stakeholders, ensuring the efficient and organized operation of our clinic office.

Key Responsibilities:

  • Provide friendly, enthusiastic, and professional service to patients and team members, ensuring optimal patient care.
  • Answer telephone calls, greet patients and visitors, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
  • Register new patients in line with acceptable standards of the clinic, and support patients in filling medical forms to avoid errors and inaccurate information.
  • Using electronic medical record files, coordinate the scheduling of future appointments for patients with all providers as directed.
  • Ensure optimal patient care by suggesting additional services or products as indicated, and in the patient's best interest.
  • Collect payment at time of service and follow up on outstanding payments.
  • Complete accurate clinic billing and follow up on accounts receivable as required.
  • Produce accurate end of day reports.
  • Work cooperatively with clients to set and achieve functional goals.
  • Collect outcome measure data.
  • Maintenance and cleaning/sterilization of medical equipment.
  • Inventory of clinical supplies.
  • Other administrative duties, as requested by the clinic director.

Requirements:

  • Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.
  • Ability to exercise good judgement, resourcefulness, strong organizational skills.
  • Ability to investigate, understand, and resolve issues that arise from billing, collections, and multiple funding sources.
  • Remain cool, calm, and collected in high-pressure situations.
  • Able to adapt to change with clinic operations to continuously learn and strive for improved patient care.
  • Self-starter with an ability to work independently and collaboratively in a team environment.
  • Responsible for Booking and Billing for WSIB, MVA, and Private Patients.
  • Previous experience in a medical office is considered an asset.