Hotel Guest Experience Specialist

5 days ago


Hanover, New Hampshire, United States sulekha Full time

About the Role:

The Hotel Guest Experience Specialist is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to our hotel guests. This role is a unique and varied position that requires a high level of customer service skills and attention to detail.

Key Responsibilities:

  • Clean and prepare guestrooms to the highest standards of cleanliness and presentation.
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Work collaboratively with other hotel staff to ensure a seamless and enjoyable guest experience.
  • Participate in ongoing training and development to improve skills and knowledge in customer service and housekeeping.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or housekeeping preferred.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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