Automotive Service Specialist

2 weeks ago


Wilmington, Delaware, United States Preston Auto Group Full time
Job Overview

Service Consultant – Automotive

We are seeking a dedicated Service Consultant who excels in delivering exceptional customer experiences. The ideal candidate will warmly welcome clients, manage appointment scheduling, and serve as a crucial link between customers and service technicians. If you possess the ability to instill confidence in customers regarding their service needs, consider becoming a part of our dynamic team.

Key Responsibilities

  • Promptly and courteously greet customers in the service department—your attitude sets the tone
  • Actively listen to customer concerns and effectively communicate repair requirements to technicians
  • Promote additional services through respectful and integrity-driven methods
  • Provide precise estimates for repairs and maintenance
  • Comply with all policies regarding vehicle care and operations
  • Maintain communication with customers throughout the repair process
  • Market and manage extended warranty options
  • Evaluate repair quality and ensure completion of all tasks
  • Inform customers when their vehicles are ready for collection
  • Discuss repairs and associated costs with customers in detail
  • Address minor customer issues and complaints
  • Keep the Service Manager updated on all issues and potential concerns
  • Achieve and maintain Customer Satisfaction Index (CSI) scores as per dealership standards

Benefits Offered

  • Comprehensive Health, Dental & Vision Insurance
  • 401K Plan with Employer Matching
  • Provided Uniforms
  • Paid Time Off
  • Paid Training Opportunities
  • Employee Discounts on New Vehicles
  • Complimentary Access to the Preston Auto Fitness Center

About Preston Auto Group

Recognized as a Top 150 Dealer Group by Automotive News

Founded in 1989, Preston Auto Group is a family-owned and operated business that has grown to encompass 10 locations and 16 brands. We proudly stand as the largest dealer group in the area, selling over 10,000 vehicles annually. Our commitment to providing competitive compensation, a robust benefits package, and a vibrant work environment is unmatched. We prioritize exceptional customer service, striving for excellence in every interaction. Our culture promotes internal advancement, allowing top performers to grow within the company. We are also dedicated to community engagement, collaborating with organizations such as the YMCA and United Way to give back to the community.


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