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Automotive Customer Service Specialist

2 months ago

Wilmington, Delaware, United States Winnerauto Full time
Winner Auto Group is seeking skilled Automotive Customer Service Specialists to join our dynamic team.
Position Overview
As a Customer Service Specialist, you will be the first point of contact for our clients, assessing their automotive requirements and ensuring a seamless service experience.
Key Responsibilities
  • Welcome customers promptly and courteously.
  • Conduct thorough vehicle inspections and document findings for necessary repairs.
  • Collaborate with technicians to accurately diagnose and resolve automotive issues.
  • Continuously enhance your technical knowledge through formal training sessions to keep pace with evolving automotive technologies.
  • Maintain strong relationships with customers to deliver outstanding service.
Essential Duties
  • Perform a comprehensive walk-around procedure with each customer.
  • Provide efficient and courteous service by interpreting customer requests and coordinating vehicle diagnostics and repairs.
  • Present the dealership's recommended maintenance options while offering honest and accurate advice on vehicle care.
  • Communicate technical information regarding repairs in a clear and professional manner.
  • Offer precise cost and time estimates when addressing customer concerns.
Benefits
  • 401(k) Match
  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability & Life Insurance
  • Employee Purchase Policy
  • Paid Time Off
  • Paid Holidays
  • Opportunities for Advancement

We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Founded by John Hynansky, Winner Auto Group has evolved under family leadership, maintaining a focus on customer satisfaction and a positive atmosphere for all interactions.