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Automotive Service Specialist
2 months ago
Service Consultant – Automotive
We are seeking a skilled Service Consultant who excels in delivering exceptional customer service. The ideal candidate will warmly welcome clients, manage appointment scheduling, and effectively communicate between customers and service technicians. If you possess the ability to ensure customers feel valued and assured that their needs are addressed, this role could be an excellent fit for you.
Key Responsibilities
- Promptly and courteously greet customers in the service department—your attitude is crucial
- Actively listen to customer concerns and accurately convey repair requirements to technicians
- Promote additional services through respectful and integrity-driven methods
- Provide precise estimates for repairs and maintenance
- Follow established protocols for vehicle care and operation
- Maintain communication with customers regarding the status of their repairs
- Manage and sell extended warranty options
- Inspect the quality of repairs and ensure all tasks are completed
- Notify customers when their vehicles are ready for collection
- Discuss repairs and associated costs with customers clearly
- Address minor customer issues and complaints effectively
- Keep the Service Manager updated on any problems or potential issues
- Achieve and maintain Customer Satisfaction Index (CSI) scores in line with dealership standards
Benefits Offered
- Health, Dental & Vision Insurance
- 401K with Employer Match
- Paid Uniforms
- Paid Time Off
- Paid Training
- Employee Discounts on New Vehicles
- Complimentary Access to the Preston Auto Fitness Center
About Preston Auto Group
Recognized as a Top 150 Dealer Group by Automotive News
Founded in 1989, Preston Auto Group is a family-owned and operated business that has grown to encompass 10 locations with 16 brands. We proudly serve as the largest dealer group in the area, selling over 10,000 vehicles annually. At Preston Auto, we offer competitive compensation, a comprehensive benefits package, and a vibrant work environment. Our commitment to customer service is paramount, and we strive for excellence in all our locations. We believe in promoting from within, providing our top performers with opportunities for career advancement. Our retention rates are among the highest in the industry, and we are dedicated to giving back to our community through partnerships with organizations such as the YMCA and United Way.