Senior Manager, Client Services
2 days ago
We are seeking a seasoned Senior Manager to lead our Client Services team in a series of geographies, industries, or product segments. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive short- and long-term strategy for the business group.
Key Responsibilities:- Lead a team of professionals in delivering exceptional client service and driving business growth.
- Collaborate with Directors, producers, and other leaders to develop and implement strategic plans.
- Support the Director in developing an annual business plan and achieving expected outcomes.
- Drive a culture of deep client relationships, where our understanding of business needs creates a partnership that makes clients' businesses better.
- People & Culture:
- Recruit and develop key unit positions, including Team Leads, Account Execs, Account Managers, and Account Analysts.
- Mentor and train associates to achieve their career goals.
- Maintain monthly one-on-one meetings with associates to ensure their growth and development.
- Operations & Technology:
- Drive adherence to established processes and procedures.
- Identify opportunities for process improvement and implement changes.
- Manage workloads to balance capacity and align key clients with needed expertise.
- Clients & Prospects:
- Handle a significant portion of traditional Account Executive client workload.
- Engage in non-AE assigned client meetings in a leadership support capacity.
- Assist producers in closing large and complex deals with prospective clients.
- Insurance Markets and Vendor Partnerships:
- Maintain relationships with local and regional leaders in the marketplace.
- Escalate transaction support needs to carriers and wholesale leaders to effect positive outcomes for clients.
Qualifications include 10+ years of industry experience and at least 3 years of leadership experience (5+ preferred).
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Senior Manager, Client Services
2 weeks ago
Charlotte, North Carolina, United States Lockton, Inc. Full timeJob Summary:We are seeking a seasoned Senior Manager to lead our Client Services team. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and building strong relationships with our clients.Key Responsibilities:Develop and execute comprehensive business strategies to drive...
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Senior Manager, Client Services
2 weeks ago
Charlotte, North Carolina, United States Lockton, Inc. Full timeJob SummaryWe are seeking a seasoned Senior Manager to lead our Client Services team. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute comprehensive business strategies to drive...
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Senior Client Relationship Manager
4 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob OverviewCompany Overview:At Endava, we believe that technology is the means to an end, and our people are the core of our mission. For over 20 years, we have been leveraging technology to instigate meaningful transformations. By merging top-tier engineering, industry knowledge, and a focus on people, we collaborate with prominent brands across various...
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Senior Client Relationship Manager
2 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob DescriptionAt Endava, we're seeking a seasoned professional to join our Commercial team as a Client Partner. This is a senior leadership role that requires a deep understanding of the Energy & Resources industry, as well as exceptional client management and business development skills.Key ResponsibilitiesDrive business growth by implementing strategic...
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Senior Retail Client Manager
2 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob Title: Senior Retail Client ManagerAt Endava, we're harnessing technology to drive meaningful change. As a Senior Retail Client Manager, you'll play a critical role in delivering technology solutions to clients within the retail vertical.Key Responsibilities:Drive business growth by implementing strategic plans that foster long-term client relationships...
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Senior Retail Client Manager
2 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob DescriptionThe Commercial discipline at Endava is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry...
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Senior Client Relationship Manager
4 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob OverviewCompany Overview:At Endava, we believe that technology is the means to achieve our goals, while our people are the driving force behind our success. For over twenty years, we have been leveraging technology to create impactful transformations. By merging exceptional engineering capabilities with industry insights and a focus on people, we...
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Senior Client Relationship Manager
4 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob OverviewCompany Overview:At Endava, we leverage technology as our means and prioritize people as our core motivation. For over twenty years, we have been utilizing technology to foster significant transformation.By merging top-tier engineering, industry knowledge, and a focus on human connections, we collaborate with prominent brands across diverse...
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Senior Client Partner
3 weeks ago
Charlotte, North Carolina, United States Endava Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Client Partner to join our Commercial team at Endava. As a Senior Client Partner, you will be responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities.Key ResponsibilitiesCommercial LeadershipDevelop and...
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Senior Client Partner
4 weeks ago
Charlotte, North Carolina, United States Endava Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Client Partner to join our Commercial team at Endava. As a Senior Client Partner, you will be responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities.Key ResponsibilitiesCommercial LeadershipDevelop and...
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Senior Client Partner
4 weeks ago
Charlotte, North Carolina, United States Endava Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Client Partner to join our Commercial team at Endava. As a Senior Client Partner, you will be responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities.Key ResponsibilitiesCommercial LeadershipDevelop and...
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Director of Client Services
2 weeks ago
Charlotte, North Carolina, United States iQor Full timeJob Summary:As a Director of Client Services at iQor, you will be responsible for driving customer satisfaction and growth for assigned key and base accounts within the Banks/Financial Services vertical. This includes ensuring clients are delighted with services and results provided by iQor, would highly recommend iQor to others, and are willing to do more...
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Senior Assurance Services Manager
5 days ago
Charlotte, North Carolina, United States GreerWalker Full timeJob Title: Senior Assurance Services ManagerGreerWalker is a prominent accounting and advisory firm serving privately owned middle-market companies and their owners. We serve and support the Charlotte and Greenville areas with a personal approach through our client work and through our community service culture.About the RoleWe are seeking a highly skilled...
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Charlotte, North Carolina, United States Choreo Full timeJob OverviewAt Choreo, we are dedicated to enhancing the well-being of our clients, their families, our colleagues, and the communities we serve. With over two decades of experience, we have been addressing the financial planning needs of our clients through a growing network of locations across the country. Driven by innovation and a commitment to equality,...
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Charlotte, North Carolina, United States Bank of America Full timeJob Title: Senior Relationship Manager II-Client Services Specialist-Global Market OperationsWe are seeking a highly skilled and experienced Senior Relationship Manager II-Client Services Specialist-Global Market Operations to join our team at Bank of America. As a key member of our Client Services team, you will be responsible for providing exceptional...
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Supervisor, Client Services Manager
4 weeks ago
Charlotte, North Carolina, United States Truist Full timeJob Summary:The Client Services Supervisor is responsible for the supervision of a staff of Case Managers. This role establishes individual and team priorities, monitors workflow and customer service efforts of staff. The Supervisor works with internal departments, including Underwriting and Sales, to ensure overall customer satisfaction to meet departmental...
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Senior Manager, Client Marketing Group
5 days ago
Charlotte, North Carolina, United States Truist Full timeJob SummaryTruist is seeking a Senior Manager, Client Marketing Group to join our team. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to drive business growth and customer engagement.Key ResponsibilitiesDevelop and execute marketing strategies to drive business growth and customer...
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Senior Client Experience Strategist
2 weeks ago
Charlotte, North Carolina, United States Vanguard Full timeJob Title: Senior Client Experience OwnerAt Vanguard, we're committed to delivering exceptional client experiences that drive long-term success. As a Senior Client Experience Owner, you'll play a critical role in shaping our client-centric approach and driving business growth.About the Role:We're seeking a seasoned professional with a passion for client...
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Senior Retail Client Partner
3 weeks ago
Charlotte, North Carolina, United States Endava Full timeJob DescriptionThe Commercial discipline at Endava is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry...
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Senior Client Experience Strategist
1 week ago
Charlotte, North Carolina, United States Vanguard Full timeJob Title: Senior Client Experience OwnerAt Vanguard, we're committed to delivering exceptional client experiences that drive long-term success. As a Senior Client Experience Owner, you'll play a critical role in shaping our client-centric approach and driving meaningful change across our organization.About the Role:We're seeking a seasoned professional with...