Senior Relationship Manager II-Client Services Specialist-Global Market Operations

1 day ago


Charlotte, North Carolina, United States Bank of America Full time
Job Title: Senior Relationship Manager II-Client Services Specialist-Global Market Operations

We are seeking a highly skilled and experienced Senior Relationship Manager II-Client Services Specialist-Global Market Operations to join our team at Bank of America. As a key member of our Client Services team, you will be responsible for providing exceptional client service and support to our clients in the Global Market Operations space.

Key Responsibilities:
  • Act as a liaison between Core Settlement Operations and our Fixed Income Prime Broker client base.
  • Escalate and resolve trading issues intraday across DTC, Canada, US Fed Settlements, and Fed Mortgage settlement markets.
  • Ensure settlement risk is identified, escalated, and resolved timely.
  • Identify, agree, and coordinate pair offs and partial settlements.
  • Directly interact with clients on a daily basis, serving as the main point of contact for all settlement issues.
Requirements:
  • Preferred 2 or more years of Settlement Operations and/or Client Services experience.
  • Detail-oriented with the ability to multi-task.
  • Knowledge of one or more core settlement markets, including DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear, and Crest.
  • Analyze data and provide root cause analysis.
  • Develop strong rapport with front-line units and business partners.
  • Operate successfully in a self-driven/fast-paced environment.
  • Ability to mitigate Operational Risk and establish Risk Framework.
  • Presentable, confident, and client-focused with excellent communication skills.
What We Offer:
  • A great career with opportunities to learn, grow, and make an impact.
  • The power to make a difference in the lives of our clients and communities.
  • A diverse and inclusive workplace where everyone is valued and respected.
  • Competitive benefits to support your physical, emotional, and financial well-being.


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