Senior Client Experience Strategist

2 weeks ago


Charlotte, North Carolina, United States Vanguard Full time
Job Title: Senior Client Experience Owner

At Vanguard, we're committed to delivering exceptional client experiences that drive long-term success. As a Senior Client Experience Owner, you'll play a critical role in shaping our client-centric approach and driving business growth.

About the Role:

We're seeking a seasoned professional with a passion for client experience and a proven track record of driving transformational change. As a Senior Client Experience Owner, you'll be responsible for:

  • Developing and executing a client experience vision and strategy that aligns with our business goals
  • Influencing and collaborating with cross-functional teams to drive client experience transformations
  • Translating client needs into actionable business cases and delivery plans
  • Driving connection and breaking down silos across stakeholders to optimize the end-to-end client experience
  • Overseeing and monitoring the health of the client experience across all touchpoints
What We're Looking For:

We're seeking a highly skilled and experienced professional with:

  • Exceptional stakeholder management and collaboration skills
  • Strong influence, persuasion, and decision-making skills to drive change
  • Ability to articulate a compelling vision to mobilize others
  • Knowledge of the retirement industry and services
Requirements:

To be successful in this role, you'll need:

  • 8+ years of work experience, including 3+ years of leading cross-functional teams
  • Undergraduate degree or equivalent combination of training and experience
What We Offer:

As a Senior Client Experience Owner at Vanguard, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth and development. We're committed to creating a diverse and inclusive work environment that values your unique strengths and perspectives.

Join us in our mission to deliver exceptional client experiences and drive long-term success. Apply now to become a part of our team



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