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Senior Client Partner

2 months ago

Charlotte, North Carolina, United States Endava Full time
About the Role

We are seeking a highly experienced and skilled Senior Client Partner to join our Commercial team at Endava. As a Senior Client Partner, you will be responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities.

Key Responsibilities
  • Commercial Leadership
    • Develop and execute strategies to drive business growth and foster long-term client relationships.
    • Manage and grow key client relationships, achieving significant revenue growth and identifying new business opportunities.
  • Pipeline and Strategy Management
    • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager.
    • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
  • Client Engagement
    • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
    • Proactively leverage professional networks to generate new opportunities with existing clients.
    • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
    • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
  • Financial Management
    • Accountable for revenue and profit forecasts and delivery.
    • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
    • Ensure accurate financial forecasts, projections, and adjustments.
    • Manage and mitigate risks effectively, including succession planning.
    • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
  • Strategic Planning and Execution
    • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
    • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
    • Focus on building industry expertise and credentials to enhance client engagement and service delivery.
  • Operational Excellence
    • Ensure compliance with governance, business rules, and regulatory standards.
    • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
    • Foster a culture of high performance and continuous improvement within the team.