Senior Retail Client Manager

2 weeks ago


Charlotte, North Carolina, United States Endava Full time
Job Description

The Commercial discipline at Endava is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points.

Job Summary

The Client Partner (Retail) role at Endava is a senior leader within the Commercial organization delivering technology solutions to clients within the retail vertical. They own the relationship with the retail client and the delivery organization, ensuring alignment on goals, expectations, and deliverables.

Key Responsibilities
  • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
  • Develop and execute strategies to achieve 20%+ revenue growth within the client portfolio.
  • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
  • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
  • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
  • Proactively leverage professional networks to generate new opportunities with existing clients.
  • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
  • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
Requirements
  • Deep retail industry expertise.
  • Significant professional experience in client management or a similar role.
  • Proven track record of delivering 20%+ revenue growth across a client portfolio.
  • Extensive experience in developing and executing client strategies that drive business growth.
  • Demonstrated success in managing account P&L and achieving financial targets.
  • Experience in client engagement and building senior-level client relationships.
  • Proven ability to collaborate and influence across various levels of an organization.
  • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
Benefits

Endava offers a range of benefits to support the well-being and career development of its employees, including:

  • Competitive salary package.
  • Share plan.
  • Company performance bonuses.
  • Value-based recognition awards.
  • Referral bonus.
  • Career coaching.
  • Global career opportunities.
  • Non-linear career paths.
  • Internal development programmes for management and technical leadership.
  • Complex projects.
  • Rotations.
  • Internal tech communities.
  • Training.
  • Certifications.
  • Coaching.
  • Online learning platforms subscriptions.
  • Pass-it-on sessions.
  • Workshops.
  • Conferences.


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